Privacy Policy

Effective Date: 04.07.2025
Last Updated: 04.07.2025

This Privacy Policy explains how Zebble (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use the Zebble device, the Zebble+ app, and our website (collectively, “Zebble” or the “Services”).

We are committed to protecting your privacy and complying with all relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Zebble is a wellness technology brand operated by Detach Tech Ltd, registered in England and Wales. Our mission is to help people disconnect from their phones with peace of mind.

If you have questions about this policy, please contact:
Email: privacy@zebble.com
Address: [Insert Company Address]

2. Who This Policy Applies To

This policy applies to all users of Zebble’s services, including users aged 13 and over. If you are under 18, you must have the permission of a parent or legal guardian to use Zebble. We do not knowingly collect personal data from children under 13 without verified parental consent.

3. What Information We Collect

We collect and process the following types of personal data:

a. Information You Provide to Us
- Name, email address, and contact details
- Profile and account setup details
- Preferences for alarms, emergency contacts, and content
- Payment and subscription information (if using Zebble+)

b. Information We Collect Automatically
- Device information (e.g. model, operating system)
- Usage data (e.g. app interactions, content streamed, sleep routines)
- Technical logs (e.g. error reports, performance diagnostics)

c. Sensitive Information
Zebble does not collect sensitive personal health data (e.g. medical records). Any sleep or wellbeing data is collected only as general behavioural or preference-based information to enhance your user experience.

4. How We Use Your Information

We use your information to:
- Provide and personalise your Zebble experience
- Enable device and app features (e.g. alarms, emergency call access, audio streaming)
- Improve and optimise our Services
- Process payments and subscriptions
- Send service-related communications
- Respond to customer support queries
- Meet legal obligations

5. Legal Basis for Processing

Under UK GDPR, we process your data based on one or more of the following legal grounds:
- Performance of a contract (e.g. to provide Zebble services)
- Consent (e.g. marketing or certain cookies)
- Legitimate interests (e.g. service improvement, fraud prevention)
- Legal obligation (e.g. compliance with tax or regulatory requirements)

6. Sharing Your Information

We may share your information with:
- Trusted service providers (e.g. payment processors, hosting providers)
- Legal authorities if required by law or court order
- Third parties if part of a business transfer or acquisition (with appropriate safeguards)

We do not sell your personal data to third parties.

7. Data Storage & Security

We store your data securely using encrypted servers and access controls. We take all reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

If we become aware of a data breach, we will notify affected users and regulators in accordance with legal requirements.

8. International Data Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure adequate safeguards are in place (e.g. standard contractual clauses) to protect your data in line with UK GDPR.

9. Your Rights

Under data protection law, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Delete your data (“right to be forgotten”)
- Object to or restrict processing
- Data portability (receive your data in a structured format)
- Withdraw consent at any time (if consent is the legal basis)

To exercise any of these rights, contact us at: privacy@zebble.com

10. Cookies

Our website and app may use cookies or similar technologies to:
- Enable essential functionality
- Analyse traffic and usage
- Personalise content

You will be notified of cookies on first use and can manage preferences in your browser or device settings.

11. Data Retention

We only retain your personal information for as long as necessary:
- To provide the Zebble Services
- To meet legal, tax, and accounting requirements
- To resolve disputes or enforce agreements

Inactive accounts may be deleted after a reasonable period.

12. Third-Party Links

Our website and app may contain links to third-party websites or platforms (e.g. Spotify, Apple Music). These platforms have their own privacy policies which we do not control. We encourage you to read their policies before providing personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date. If changes are significant, we will notify users directly via the app or email.

14. Contacting Us

If you have any questions or concerns about this Privacy Policy or your data rights, contact us at:

Email: privacy@zebble.com
Postal: 4301 Hampton Tower 75 Marsh Wall, London, England, E14 9QA

If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk